Return Policy

All sales are final, except as specified under applicable consumer protection laws governing our business activities. Dermari does not accept returns/exchanges of products as per our safety and hygiene protocols but we may issue a full or partial refund in certain cases. If you do not agree with these terms and policies, please do not place an order. 

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You are entitled to a refund in the event that a product arrives damaged, defective, incorrect, or does not arrive. In the event your claim is justified, the purchase price and/or the shipping costs will be refunded. You may be offered alternative resolutions by our team such as free product or store credit. You may choose not to accept any resolutions we offer. Please see our Refund Policy to learn more.

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You have a right to cancel or not accept a delivery. However, we may not be able to refund you or prevent a delivery to your address if your order has been prepared and dispatched. Orders are processed immediately by a separate warehouse location, but we may be able to help if you email us at orders@dermari.co with the order number as soon as possible.

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To request a refund or product support, you must contact our client care team by emailing us at orders@dermari.co with a valid order number and reason, usually within forty-eight (48) hours of delivery.

 

We may request additional information including but not limited to: photos/videos of the product, proof of identity, and/or a copy of your confirmation email. Please allow at least twenty-four (24) hours for us to review your request.

 

Refunds are not guaranteed and vary depending on the circumstances unless required by relevant consumer protection laws or other applicable laws. We do not accept refund requests for buyer's remorse or incorrect order placement on your part. If you are dissatisfied or experience an issue with any of our products, our client care team is available to help.

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Any refunds will be issued to the original payment method or in the form of a digital Dermari Gift Card which does not expire. If you paid via bank transfer, you need to give this information to our client care team when you initiate the return so that we can refund the money directly to your account.

 

Dermari will never ask for your financial details or sensitive information except as necessary to process orders or provide customer service as requested by you. If you suspect phishing or fraud, please do not share your information and notify us immediately at privacy@dermari.co.

 

If you suspect fraudsters got ahold of your payment information, notify your financial institution immediately. 

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You are responsible for protecting your personal information at all times. Dermari Beauty Limited is not liable for any losses or damages resulting from factors beyond our control.

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By using our website or placing an order, you hereby agree with our Return Policy, Refund Policy, Shipping Policy, Privacy Policy and Terms of Use. If you have any questions or concerns, please contact us.